Careers

Careers2018-08-28T16:30:37+00:00

If you’re looking for a meaningful, satisfying career where you can truly transform lives, then you have come to the right place! At Yoli, you will have the opportunity to work for a rapidly-growing, exciting company while helping people make positive lifestyle changes. With our friendly and welcoming company culture, working for Yoli isn’t just another job—you truly become part of a team that is dedicated to improving lives all over the world.

We would love to have you join the Yoli team! Check our list of available careers and take the first step toward a new, meaningful career today!

Available Positions:

Click the titles below for more information.

Position Summary

Yoli is seeking multiple Bilingual Customer Service Representatives to join our fun, positive and successful team. Yoli Sales and Service agents receive inbound calls to assist distributors and customers with product questions, sign-ups, orders, commissions plan, problem resolution, and other customer service related questions. Some outbound calling to update account information, promote products, and follow-up on problem resolution issues is included. Some agents also assist our customers through e-mail. Representatives actively promote Yoli products with most customer contacts.

Job Responsibilities

  • Receive inbound calls from distributors and customers and respond to questions regarding company policies, products, commissions, and events.
  • Provide exceptional customer service to distributors and customers.
  • Maintain call quality standards as outlined on the call quality review form.
  • Promote Yoli products/events on customer calls.
  • Correctly log all calls/transactions.
  • Apply training received to job functions.
  • Work to achieve team and individual customer service goals.
  • Any other duties and/or responsibilities as assigned.

Qualifications

Knowledge, Education, and Experience

  • Fluent Spanish/English bilingual skills
  • 1 or more years work experience
  • Call center or customer service experience (network marketing preferred, but not required).
  • Type 40 wpm, 10-key, basic PC skills (Microsoft applications).
  • A positive attitude is a necessity.
  • Professional phone manners and strong communication skills.
  • Ability to cooperate with people and communicate with customers politely
  • Ability to handle high-stress situations.
  • Must be able to sit or stand at a desk throughout shift

What Yoli Offers

  • Opportunity for 3 raises within the first year of employment
  • Opportunity for additional monthly bonuses based on performance.
  • Opportunity to work from home after 90 days for qualified agents
  • Medical Coverage for full time employees after 60 days
  • 401(k) Plan for everyone
  • Paid Time Off (PTO) for full time employees
  • Paid Holidays
  • Free Company Product per month
  • Fitness Membership Reimbursement
  • Rotating, part-time shifts available. Monday through Friday. No weekends!

If you are interested in applying please send a resume to jobs@yoli.com with the title “Bilingual Customer Service Rep”.

Note: The information contained in this job description is intended to outline the general nature and scope of work being performed by an employee assigned to this position.  This is not intended to be construed as a contract, or as an exhaustive list of all responsibilities, duties, and capabilities required of a person employed in this capacity.

Position Title:  Customer Service Representative                                                                                                           Reports To:  Customer Service Manager

Position Summary

Yoli is seeking multiple full or part-time Customer Service Representatives to join our fun, positive and successful team, bilingual positions are also available.  Yoli Sales and Service agents receive inbound calls to assist distributors and customers with product questions, sign-ups, orders, commissions plan, problem resolution, and other customer service related questions.  Some outbound calling to update account information, promote products, and follow-up on problem resolution issues is included.  Some agents also assist our customers through e-mail.  Representatives actively promote Yoli products with most customer contacts.

Job Responsibilities

  • Receive inbound calls from distributors and customers and respond to questions regarding company policies, products, commissions, and events.
  • Provide exceptional customer service to distributors and customers.
  • Maintain call quality standards as outlined on the call quality review form.
  • Promote Yoli products/events on customer calls.
  • Correctly log all calls/transactions.
  • Apply training received to job functions.
  • Work to achieve team and individual customer service goals.
  • Any other duties and/or responsibilities as assigned.

Qualifications

Knowledge, Education/Experience

  • High School diploma plus 1 or more years work experience, some college preferred.
  • Call center or customer service experience (network marketing preferred, but not required).
  • Type 40 wpm, 10-key, basic PC skills (Microsoft applications).
  • Positive attitude is a necessity.
  • Professional phone manners and strong communication skills.
  • Ability to cooperate with people and communicate with customers politely.
  • Ability to handle high-stress situations.
  • Must be able to sit or stand at a desk throughout shift.
  • Fluent Spanish/English bilingual skills preferred, but not required.

What Yoli Offers

  • Opportunity for 3 raises within the first year of employment
  • Opportunity for additional monthly bonuses based on performance.
  • Opportunity to work from home after 90 days for qualified agents
  • Medical Coverage for full-time employees after 60 days
  • 401(k) Plan for everyone
  • Paid Time Off (PTO) for full-time employees
  • Paid Holidays
  • Free Company Product per month
  • Fitness Membership Reimbursement
  • Flexible afternoon/evening schedules available. Monday through Friday. No weekends!

Additional Information

If you are interested in applying please send a resume to jobs@yoli.com with the title “Customer Service Rep”.

Note: The information contained in this job description is intended to outline the general nature and scope of work being performed by an employee assigned to this position.  This is not intended to be construed as a contract, or as an exhaustive list of all responsibilities, duties, and capabilities required of a person employed in this capacity.

Position Title: Project Coordinator                                                                                                                                                                                                Reports to: COO

Position Summary

Yoli is seeking a part-time Project Coordinator to join our positive and successful environment. This is a part-time position with the possibility of it growing into a full-time position in 9 to 12 months. The Project Coordinator contributes to market expansion strategy through research, fact-finding, and project oversite.  The successful candidate will work with local government agencies to assess the process and requirements of business expansion.

Essential Job Functions

  • Documents necessary information and process flow for international licensing and registration.
  • Researches necessary decision driving data
  • Works with internal groups to gather and process required information
  • Monitors process and document flow
  • Interfaces directly with international teams
  • Designs plans to achieve all objectives and develop strategic plans to enhance them.
  • Prepares and implements various capture methods for business development.
  • Evaluates market trends and provide appropriate support to product development.
  • Reviews competitor plans and effects of products and services in management.
  • Prepares and presents business proposals to executive leadership and provides business recommendations.
  • Participates in the development of strategic plans and documentation to drive business growth.
  • Works in an honest and ethical manner; maintain confidentiality on all business-related matters.
  • Effectively communicates and works well with all levels of employees
  • Additional duties as assigned by Manager
  • Manages multiple tasks at all times
  • Makes and implements decisions independently with limited supervision
  • Prioritizes work and assignments appropriately in an efficient manner
  • Maintains frequent communication with Manager
  • Is reliable and punctual for committed events and schedules

Qualifications:

Knowledge, Education, and Experience

    • Associates of higher degree in Business or legal field preferred but not required.
    • 1-3 years working in a similar position
    • Strong grammar, voice, and persuasive skills are a must
    • Computer literate with a strong background in Windows applications; ability to operate computer-related accessories
    • Prior work with a Network Marketing company a plus
    • Able to sit or stand and work at a computer for long periods of time
    • Extensive repetitive hand/wrist movements (telephone console and computer keyboard)
    • Ability to do work that is repetitious and very detail-oriented

If you are interested in applying for this position, please send a resume to jobs@yoli.com with the title “Project Coordinator”.

Note: The information contained in this job description is intended to outline the general nature and scope of work being performed by an employee assigned to this position.  This is not intended to be construed as a contract, or as an exhaustive list of all responsibilities, duties, and capabilities required of a person employed in this capacity.

Position Title:  Quality Control Coordinator                                                                                                                                                             Reports To:  COO

Position Summary

Is responsible for handling quality control of finished goods as well as product improvement and development.  Monitors and tests all incoming materials and handles quality clearance process for finished goods.  Handles internal quality issues in a compliant, professional and timely manner.  Coordinates new product development, manages product development calendar and drives new products from concept to completion.

Essential Job Functions

  • Maintains accurate records of incoming materials, quality requirements and quality issues.
  • Coordinates and analyzes testing of products at both raw material and finished goods state.
  • Releases finished goods.
  • Organizes and manages retain samples.
  • Manages quality issues and quarantined products.
  • Executes plant inspections and quality checks with manufacturers and co-packers.
  • Creates and manages product development calendar.
  • Researches and proposes new products and improvements to existing products.
  • Manages product formulation, labeling requirements, and claims.

Other Job Functions

  • Exhibits strong work ethic in a team environment.
  • Prioritizes work and assignments appropriately in an efficient manner.
  • Works well under pressure.  Some responsibilities may be time-sensitive and under tight deadlines.
  • Maintains a high level of professionalism.
  • Is reliable and punctual for committed events and schedules.

Working Conditions and Other Information

  • Able to sit or stand and work at a computer for long periods of time
  • Extensive repetitive hand/wrist movements (telephone console and computer keyboard)
  • Ability to do work that is repetitious and very detail-oriented

Qualifications

Knowledge, Education, and Experience

  • Associates Degree (BA or BS Degree preferred)
  • 1-2 years’ experience in quality with manufacturing, nutritional or pharmaceutical products (preferably in the Network Marketing industry)
  • Familiarity with Good Manufacturing Processes
  • Good record keeping and organizational skills
  • Strong understanding of dietary supplements, trending products, and market demands.
  • Computer literate with a strong background in Windows and Microsoft applications

Skills and Abilities

  • Able to communicate effectively, both verbally and in writing.
  • Analytical and capable of identifying problems and solutions to complex issues.
  • Able to work well under stress and with tight deadlines.
  • Knowledge of business and management principles correlating with quality, product development and manufacturing.

What Yoli Offers

  • Medical Coverage for full-time employees after 60 days
  • 401(k) Plan for everyone
  • Paid Time Off (PTO) for full-time employees
  • Paid Holidays
  • Free Company Product per month
  • Fitness Membership Reimbursement

Additional Information

If you are interested in applying please send a resume to jobs@yoli.com with the title “Quality Control Coordinator”.

Note: The information contained in this job description is intended to outline the general nature and scope of work being performed by an employee assigned to this position.  This is not intended to be construed as a contract, or as an exhaustive list of all responsibilities, duties, and capabilities required of a person employed in this capacity.

Position Title:  Account Verification Specialist

Position Summary

Yoli is seeking an Account Verification Specialist to join our team.  The account verification specialist is responsible for confirming member tax documents, performing analysis and investigation of potential fraud accounts, managing credit card disputes between members and company, processing necessary permits, contacting customers when necessary to obtain additional needed information, closing invalid accounts, and documenting all processes.  This can be a full or part-time position.

Major responsibilities:

  • Handle all activities related to confirming/finalizing the establishment of Member accounts
  • Review orders and perform analysis and investigation of instances of potential fraud
  • Release or cancel orders in company system
  • Document communications and processes both in company system and Member’s account
  • Communicate important patterns/risks
  • Meet daily and monthly department completion goals
  • Additional duties as assigned

QUALIFICATIONS:

Knowledge, Education, and Experience

 

  • High school diploma or equivalent, some college preferred.
  • Superb written and verbal communication skills in both English and Spanish.
  • 1-2 years of experience in a network marketing organization preferred.
  • Experience working with Kount fraud detection software preferred.
  • PC proficiency, including MS Office Suite.
  • Interpersonal skills and ability to work well in a team environment collaborating across diverse groups.
  • Excellent time management and organizational skills.
  • Detail-oriented with strong follow up skills.
  • Must work well in fast-paced environments.

Position Title:  Compliance Regulation Specialist

Position Summary

Yoli is seeking a Compliance Regulation Specialist to join our team.  The Compliance Regulation Specialist reviews and evaluates compliance issues/concerns within the organization. The position ensures Yoli distributors and customers are in compliance with the rules and regulations of regulatory agencies, and that company policies and procedures are being followed.  The Compliance Regulation specialist also sees that corporate employees are trained on company policies as well as FDA and FTC regulations.  The Compliance Regulation Specialist monitors and reports results of the compliance/ethics efforts of the company and provides guidance for the management team on matters relating to compliance. The Compliance Regulation Specialist helps implement all necessary actions to ensure achievement of the objectives of an effective compliance program.

Job Responsibilities

  • Develops, initiates, maintains, and revises policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct
  • Interprets and enforces company policies and procedures
  • Keeps up-to-date with changes in regulatory legislation and guidelines regarding direct selling and nutritional claims
  • Gathers, evaluates, organizes and manages information in a variety of formats
  • Offers advice about company policies, practices and systems to both internal and external customers
  • Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures, develops and oversees a system for uniform handling of such violations
  • Develops educational tools and training to ensure consistency of distributor information regarding FDA laws
  • Communicates directly with distributors to review online business presence and social media channels
  • Prepares documentation of various customer violations
  • Other duties as assigned

 

QUALIFICATIONS:

Knowledge, Education, and Experience

 

  • Some college required, bachelor’s degree or equivalent experience preferred.
  • 2-3 years of experience in a network marketing organization.
  • PC proficiency, including MS Office Suite.
  • Superb written and verbal communication skills.
  • Strong presentation skills.
  • Sound judgment in decision making.
  • Interpersonal skills and ability to work well in a team environment collaborating across diverse groups.
  • Must be organized, professional and work well in fast-paced environments.

OTHER INFORMATION:

What Yoli Offers:

  • Medical Coverage for full time employees after 60 days
  • 401(k) Plan for everyone
  • Paid Time Off (PTO)

If you are interested in applying please send a resume to jobs@yoli.com with the title “Compliance Regulation Specialist”.